ReLensMarket

return policy

Refund policy

  • Return conditions:
    If you are not satisfied with the lens, camera or accessories you purchased, you can Within 7 days after receiving the goods Contact our support team to request a return or refund.

  • Return request:

    • Goods need to be maintained Original packaging intact, and has not been used or damaged.
    • All included accessories, invoices and warranty cards must be returned together.
    • If the return is due to our error (such as sending the wrong item or the item is defective), we will pay for the return shipping costs.

  • Refund processing:

    • After we receive and inspect the returned items, we will Within 7 working days Money refunded.
    • If the product does not meet the return conditions, no refund will be given and you will be notified of the relevant reasons.

privacy policy

  • data collection:
    We collect your personal information, such as name, contact information, address and payment information, to complete orders and provide services.

  • Data usage:

    • For processing orders, shipping merchandise, and providing customer support.
    • To improve the website experience and provide you with promotional information (if authorized).

  • Data protection:
    We take appropriate security measures to protect your personal information from unauthorized access, use or disclosure.

  • Data sharing:
    We will not sell your personal information to third parties, but may share it with service partners in the following circumstances:

    • Complete payment transactions or logistics transportation.
    • To comply with legal or regulatory requirements.

  • User rights:
    You have the right to request access to, correction or deletion of your personal information stored by us.

Terms of Service

  • Accept terms:
    By using our services or placing an order, you agree to and accept the following terms.

  • Product Description:
    We provide buying and selling services for new and used cameras, lenses and accessories. All product details are subject to the descriptions on the website.

  • User Responsibilities:

    • Make sure the shipping address and contact information you provide are correct.
    • When using our website, you must comply with legal requirements and relevant regulations.

  • payment terms:

    • The order must be confirmed after Pay in full, we support multiple payment methods.
    • Once order processing has begun, no cancellations or refunds will be accepted unless in compliance with the refund policy.

  • Limitation of liability:

    • We are not responsible for any indirect, incidental or consequential damages arising out of the use of the goods or services.
    • If there are quality problems, our liability is limited to refund or replacement of goods.

  • Terms modification:
    We reserve the right to modify these Terms at any time and will post an update notice on the Site.

Delivery policy

  • Delivery range:
    We offer nationwide delivery, and additional shipping charges may apply to some areas.

  • Delivery time:

    • After order confirmation Within 1-3 working daysShipping.
    • Delivery time varies by region, usually 3-7 working days.

  • Packaging and inspection:
    All items are inspected and securely packaged before shipping. When receiving the item, please be sure to check whether the packaging is complete.

  • Delivery delay:
    If there is a delay due to factors beyond our control (such as natural disasters, logistics problems), we will notify you as soon as possible.

  • Product damaged:
    If the goods are damaged during delivery, please wait for Within 48 hours Contact our support team with photos of the damage and we will assist.